Last updated: July 2026
PackStorm ("PackStorm", the "Service") is operated by Hariton Stuckert, an individual sole trader established in Germany (the "Operator", "we", "us"). The Operator's postal address and further identification details are set out in the Impressum, available at any time in the app. For any matter relating to these Terms, your account, billing, or legal notices, contact us at support@packstorm.net. We communicate with users primarily by email.
These Terms of Service ("Terms") govern your access to and use of PackStorm and form a binding agreement between you ("you", "User") and the Operator. By creating an account or otherwise using the Service, you confirm that you have read and agree to these Terms. If you do not agree, do not use the Service.
PackStorm lets you photograph trading cards and receive automated identification, descriptive information, a rarity assessment, and an estimated market value generated by third-party artificial-intelligence systems, together with personal collection management, scan history, and a browsable database of cards. All identifications, descriptions, and prices are automated estimates and may be incomplete, outdated, or incorrect.
You must be at least 16 years old and able to enter into a binding contract to use the Service. The Service is not directed at children under 16. If you are between 16 and 18, you confirm that your parent or legal guardian consents to your use of the Service and to any purchases you make.
To use most features you must create an account with a valid email address and a password. You agree to provide accurate information, keep your credentials confidential, and not share, sell, or transfer your account. You are responsible for all activity under your account and must notify us promptly at the contact address above of any unauthorized use. We may suspend or terminate accounts that breach these Terms or that threaten the security or integrity of the Service.
Certain features require a paid subscription, offered in monthly tiers ("Basic", "Plus", "Premium") at the prices shown in the app at the time of purchase. Payments in the web/PWA version are processed by our payment provider Stripe (Stripe Payments Europe, Limited); by subscribing you also accept Stripe's terms and authorize the recurring charge to your chosen payment method on each billing date. Subscriptions renew automatically at the then-current price until you cancel. You may cancel at any time in the app; cancellation takes effect at the end of the current paid period, and you keep access until then.
Where you purchase or subscribe through a third-party app marketplace (for example Google Play or the Apple App Store), that purchase is billed and managed by the marketplace under its own payment terms, and any cancellation or refund for it is handled through that marketplace rather than by us.
When your subscription's monthly allowance is used up, you may buy additional usable balance ("Extra Balance") as a one-time top-up. A defined portion of the amount you pay (shown at purchase) is credited as Extra Balance and consumed at the actual processing cost of each further scan. Extra Balance is non-refundable once credited, is not transferable, has no cash value, and can only be consumed while a subscription is active; if your subscription ends it remains on the account but is unusable until a subscription is active again.
We may distribute redemption codes granting a limited, time-bound benefit. Each code is single-use, non-transferable, has no cash value, and may not be resold or exchanged. A subscription granted by a code cannot be cancelled and ends automatically when its duration expires. Codes obtained through fraud or abuse may be invalidated at any time without notice or compensation.
If you are a consumer in the EU/EEA (or another jurisdiction granting a statutory right of withdrawal), you generally have 14 days to withdraw from a distance contract for a paid digital service or digital content. Because the Service is delivered immediately, we ask for your express consent to begin at once.
By purchasing and starting to use a subscription, a coded benefit, or an Extra Balance top-up, you (a) expressly request that we begin performance before the 14-day withdrawal period ends, and (b) acknowledge that you thereby lose your right of withdrawal: for a paid service once it has been fully performed (§ 356 Abs. 4 BGB), and for digital content supplied outside a physical medium as soon as performance begins with your prior express consent (§ 356 Abs. 6 BGB), implementing Directive 2011/83/EU. We provide confirmation of this consent on a durable medium (§ 312f BGB).
Except where a statutory withdrawal right applies and has not lapsed, all payments, subscriptions, renewals, and top-ups, are final and non-refundable to the maximum extent permitted by law, including unused allowances. Mandatory statutory rights that cannot be waived under the law of your country of residence remain unaffected.
We may change subscription prices, tier features, billing intervals, or allowances. Material changes affecting an existing subscription will be sent to your account email at least thirty (30) days before they take effect. If you do not agree, your only remedy is to cancel before the change takes effect; continued use after that date constitutes acceptance.
You agree not to: (a) use the Service in violation of any law; (b) upload content that is illegal, infringing, defamatory, sexually explicit, or otherwise objectionable; (c) submit images you have no right to upload; (d) submit any image depicting the face of a person other than yourself outside the boundaries of a trading card; (e) attempt to gain unauthorized access to the Service or other users' accounts or infrastructure; (f) reverse-engineer, decompile, scrape, mirror, or extract source code, data, or APIs from the Service; (g) interfere with, overload, or disrupt the Service or its servers; (h) use the Service to develop a competing product; or (i) circumvent or abuse usage limits, payments, redemption codes, or any access control. We may immediately suspend or terminate an account for any breach of this section.
You retain all rights you may hold in the images and content you submit ("User Content"). To operate the Service, you grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, copy, process, transmit, display, and modify (e.g., resize, compress, rotate) your User Content solely to (i) provide and operate the Service, (ii) generate identification and pricing estimates through third-party AI systems, (iii) maintain your collection and history, and (iv) maintain and improve the Service.
Public sharing of your card images to other users is off by default: images are published only where you actively choose to publish them, per card or through your publishing setting. If you publish an image, you additionally grant us a worldwide, non-exclusive, royalty-free right to display it publicly to other users alongside the corresponding card record for as long as it remains published. You can stop publishing at any time: your publishing setting stops future publishing, and any published image can be set back to private in the app, after which it is removed from public display and is again visible only to your account (copies already delivered to other users' devices may persist briefly in their local caches). If you delete your account while images are still published, the link between those images and your account is removed and they remain part of the Service's card database. Deleting your account removes all remaining data still linkable to you.
You represent and warrant that you own all rights in your User Content or have all necessary permissions to grant the licence above, and that your User Content does not infringe any third party's rights.
All identifications, descriptions, rarity scores, and price estimates are produced by automated artificial-intelligence systems from the images you submit and publicly available data, and are provided for general information only. They may be incomplete, outdated, or incorrect. The Service is not, and does not provide, financial, investment, appraisal, grading, or legal advice. You must not rely on it for buying, selling, trading, insurance, taxation, or any other decision, and you accept full responsibility for any decision you make based on its output.
Card names, artwork, set names, logos, character likenesses, and other trademarks shown by the Service belong to their respective rights holders. Their appearance is descriptive and nominative only and implies no endorsement, affiliation, sponsorship, or licence between those rights holders and the Operator. If you are a rights holder and believe content displayed by the Service infringes your rights, contact us at the address above and we will address it within a reasonable time.
The Service is provided on an "as is" and "as available" basis. We do not guarantee that it will be uninterrupted, error-free, secure, or available at any particular time or place. Maintenance, updates, third-party outages (including OpenAI, Stripe, and hosting providers), force-majeure events, and other circumstances may cause downtime or feature degradation. We reserve the right to modify, suspend, or discontinue the Service or any part of it at any time, with or without notice.
We are liable without limitation for damage caused by intent or gross negligence, for injury to life, body, or health, for liability under the German Product Liability Act (Produkthaftungsgesetz), and for any other liability that cannot be limited or excluded under mandatory law.
For slight negligence, we are liable only where an essential contractual obligation ("Kardinalpflicht"), an obligation whose fulfilment makes proper performance of the contract possible at all and on whose fulfilment you may regularly rely, has been breached, and only up to the foreseeable damage typical for this type of contract.
All other liability, including for indirect or consequential damage, lost profits, lost or corrupted data, third-party claims, and inaccurate AI-generated information, is excluded to the maximum extent permitted by law. You are responsible for keeping your own backups of any data important to you.
To the extent permitted by law, you agree to hold the Operator harmless from any third-party claim, demand, loss, or liability (including reasonable legal fees) arising out of (a) your breach of these Terms, (b) your violation of applicable law, (c) your infringement of any third party's rights, or (d) the content you submit to the Service. This clause does not apply where mandatory law allocates liability differently.
You may terminate your account at any time using the "Delete Account" function in settings. Termination is immediate and irreversible. Active subscriptions are cancelled and no refund is issued for the remainder of any paid period or for any unused Extra Balance. We may suspend or terminate your account for breach of these Terms, suspected fraud or abuse, or as otherwise permitted by law, with or without prior notice.
We may amend these Terms at any time. The current version is always shown in the app. Where changes are material, we will notify you in advance by email at the address linked to your account. Continued use of the Service after the changes take effect constitutes acceptance; otherwise you must stop using the Service and may delete your account.
These Terms and any non-contractual obligations arising out of or in connection with them are governed by the substantive law of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG) and conflict-of-laws rules.
If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of residence. Where legally permissible, the courts at the Operator's place of business have jurisdiction; consumers may also sue and be sued at their place of residence under mandatory consumer-protection rules.
The European Commission's Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is no longer available. We are neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration board (§ 36 VSBG).
If any provision of these Terms is held invalid, unenforceable, or void, the remaining provisions remain in full force. The invalid or unenforceable provision shall be replaced by a valid one whose economic effect comes as close as legally permitted to the intended effect of the original.
All notices, questions, complaints, or legal requests relating to these Terms must be sent to support@packstorm.net. The Operator's postal address and identification details are provided in the Impressum.